- Home /
- Helpmate - Magento help desk with built-in Magento knowledge base
Improve customer satisfaction
- Submit tickets via web interface or via email
- Multiply departments support
- User and admin email notification
- File attachment support
Simplify support process
- Tickets support notes
- Link orders and tickets together
- Support tickets priorities
- Tickets history tracking
- Quick answers option
Answer tickets via email
- Support multiply email gateways (TLS amd SSL support)
- Schedule tickets update with cron
Decrease number of support request
- Suggest articles to user before submitting support ticket
- Close inactive tickets
- Stop spam with Akismet and Captcha integration
Build Magento knowledge base for most common questions
- Supports articles categories
- Allow to link products and knowledge base articles
Helpmate will help you:
- Improve customer satisfaction
- Simplify support process
- Build Magento FAQ for most common questions
- Decrease number of support request
Magento Helpmate extension:
- Submit tickets via web interface or via email
- Tightly integrated Knowledge Base
- Complete multi-store support
- Knoweledge base articles categories
- Link products and knowledge vase
- Self-service tools support
- Multiply departments support
- Email notification
- Tickets support notes
- Quick answers option
- Easy intuitive interface
- Link orders and tickets together
- Support tickets priorities
- Close inactive tickets
- Tickets history tracking
- Support multiply email grateways (TLS amd SSL support)
- Suggest articles to user before submiting support ticket
- Tightly integrated with Magento сcore features
- Tested with all major browsers
- A must-have extension for any ecommerce website.
- Multi-store and multi-language support.
- Easy 1 minute installation.
- Don't affect Magento core files.
Magento Helpmate extension also
- 100% Open source
- Easy to install and use
- 15 day money back guaranteed
- 3 months of free support since purchase date
- 1 year of free upgrades
- Created according to magento programming guidlines
- Our fanatic support will do everything you need to solve your problems.
-
World Class solution Review by Fayzi
Design Quality Service Next month when we launch our new system, we will replace our two-hundred per month Zendesk system with Helpmate. Imagine when a customer call you and ask an update about his particular order, by just looking at his order, any of your customer service staff can instantly track any tickets associated with the order. This coupling of order and ticket is what make this system great.
The service is also fantastic where this company add our feature request free of charge!
Maybe in the future, you guys should consider developing embedded chat system. The chat transcript then can easily be coupled with any ticket or order. We will ditch our chat system anytime for this one!
Thanks. -
Great extension Review by Adam
Design Quality Service Used the knowledge base pages to house all my terms and conditions, about us and all other CMS pages. Extremely useful for FAQs and articles.
The help form makes it much easier to understand a customers needs.
Excellent idea and design. -
Amazing extension Review by Henry78
Quality Service Design We've been using that extension for last 4 week and our customers support got to really new level now. Perfect installation and ongoing support from Templates Master team as usual.
-
best helpdesk extension Review by Daniela
Quality Service Design I was tested other extension of the competitors, the competitors have less features and are more expensive. If you ask to the competitors for help for the integration of the template, the only help if you pay a lot of money.
Here I was find a great extension that include the Knwoledge database, that the competitors sell in other extension for 200$, here are free included.
The knowledge works great, its show just at right of the contact menu and help for the customers to find the solution without send a ticket, and less work for us.
The extension works perfectly!, great integration and easy to use.
The support is fantastic. They solve a little issue very very fast.
I was buyed ask it extension too.. but for this I will write other review.
Sorry for my bad english. Both extensions working perfectly in www.dankek.com -
Great Support as always Review by Joey
Service Design Quality I really started to love these guys, the support is the greatest. All the products I bought here were all simply 5 stars, as well as the support. I give this extension 5 stars as well.. Thank you very much TM!
-
Very good product and fantastic support Review by leni
Quality Service Design I bought this product some weeks ago mainly for the helpdesk ticketing tool. There were some features not as flexible to operate and I provided some feedback to the team of TM. They were really appreciating the feedback and just recently implemented some nice additional features/changes in a new version. Now this tool is almost perfect for me and I will use it to let customers request remote support via Teamviewer. As a bonus you will get a Knowledge base module which I implemented this week in my shop (www.ipcam-shop.nl) and already decreased my volume of emails and again some issue with the language settings was fixed in 2 days! This is extension # 12 I use from TM and probably not the last one I have purchased. For the team of TM I can only say, keep up the good work! And thanks for taking your customers serious.
-
greatly recommended Review by Highlander
Service Design Quality It's second big extension we bought from templates master team. And it's even greater then previous one! We had some problems with email gateways configuration but we got great support as usual. The most exciting thing is tightly integrated knowledge base. We were able to reduce number of support request by almost 30% just in 1 month.
Best regards
View all reviews for Helpmate - Magento help desk with built-in Magento knowledge base.
Helpmate 1.7.12
25th May 2019/strong>- Fixed missing page title at contacts page (overriden) when layout cache is enabled
- Add patch for issue #68 (Problem with Referrer-Policy strict-origin header)
- Get configured email template by store id
Helpmate 1.7.10
26th December 2018- Fixed issue with global_search
- Fixed require_once HTMLPurifier
Helpmate 1.7.9
23th October 2018Fixes
- Fixed ‘User get empty email when private message is posted’ close #65
- Improved JavaScript code stability for admin interface
- Workaround to show SELECT elements hidden with materialized
- Fixed frontend rating functionality
- Reverted ‘show/hide editor button’
- Fixed cron task methods locations
Improvments
- Renamed helpmate_send_ticket_answer => helpmate_notify_customer_ticket_change
- Splited big class Observer.php
Helpmate 1.7.7
22th August 2018- Added Materialize design to tickets view
- Fix line breaks bug on the frontend
Helpmate 1.7.6
22th May 2018- Fixed getTimeAgo
- Fixed getFileUrl without default store id
Helpmate 1.7.5
28th February 2018- Updated translates
- Moved archive email to bbc header
- Fixed double event call bug (helpmate_notify_customer_ticket_create)
Helpmate 1.7.4
30th of January 2018- Set default priority value for usePriorityOnFrontend == false case
- Disabled unsupported dashboard tickets grid functionality
- Fixed encoding bug
Helpmate 1.7.3
16th of January 2018Improvements:
- Fixed incorrect ticket identification by In-Reply-To header
- Multiply updates
Helpmate 1.7.2
27th of October 2017Improvements:
- Removed code dublication
- Fixed xss vulnerability
- Fixed empty letter bug (change status)
- Improved MEQP
Helpmate 1.7.1
25th of September 2017Improvements:
- Fixed MEQP
- Blacklist email logic was improved
Helpmate 1.7.0
25th of May 2017Improvements:
- Fixed lost guest email bug
- Improved attachments rendering
Helpmate 1.6.9
15th of May 2017Improvements:
- Fixed problems with missing attachments bug
- Improved backend files attachments interface
Helpmate 1.6.8
24th of April 2017Improvements:
- Add opened tickets count in admin header
- Check if user is logged in when showing file
- Fixed error when break time is empty
- Add check before dapartment remove
- Add decorate name for ticket grid
- Don’t send email for blacklist emails
- fetch_enable conf option was added
- Last replier column was ‘added’
- Improve __addNewTheard logic
- Fix bug double send email when ticket create from backend
- Trim email
- Add ticket from backend call helpmate_notify_customer_ticket_create
- Code cleanup
- Unix encoding improved
Helpmate 1.6.7
9th of February 2017Improvements:
- Knowledge base module was updated to 1.6.7 version.
- New style changes, mobile styles, modified markup according to HTML5
- Recent block was added
Fixes:
- afterLoad total count was fixed
- Unix encoding
- Improve auto-generated url identifier
Helpmate 1.6.6
23th of December 2016Fixes & Improvements:
- add departmentId param checking
- Email extension updated
- SQL query error with dot was fixed
Helpmate 1.6.5
23th of August 2016Fixes & Improvements:
- Expand-quote feature was added
- Product grid action was added
- Escaped native mail html code bug was fixed
- Helpdesk helper calls was fixed
- Notice Undefined variable: year was fixed
- Fixed problem with escape dom structure warnings
- Don't show create ticket button in order interface when helpmate is disabled
Helpmate 1.6.4
19th of May 2016Improvements:
- New frontend blocks structure
- Add table knowledgebase_faq_product instead of product attribute
- Improved logic for controlling duplicate answers
Fixes:
- Mail logo image bug was fixed
- Wrong title and meta description bug was fixed
- Text escaping for better secure
- Fulltext index was fixed
- Captcha reload logic fixed
- Knowledge base db installer fixed
- Deprecated index customer_concat_data removed
- Added style for long tickets list in right column
- Added partical support for outlook quotes
- Added expand button for e-mail blockquotes
- Removed hard-coded http protocol in Gravatar image link
- Minor improvements
Helpmate 1.6.3
3d November 2015- Magento 1.9.2.2 compatibility was added
- Statistic logic was fixed
- Installer script was improved
Helpmate 1.6.1
18th September 2015New features
- New frontend ticket interface
- New admin ticket interface
- New email template send_ticket_answer
- Mass change priority action added
- Mass assign ticket action was added
- Ticket suspending action was added
- Backend global search on tickets was added
- Support time configuration was added
- Tickets sorting on frontend was added
- Close ticket from frontend
- Support ratings was added
- Active developers feature was added
- Gravatar support was added
- Email blacklist logic was added
- Typo bug was fixed in mysql-install-1.6
- Sata session flushing was added in index action
- Assign user and department; department method isUserBelongTo was added
- Customer assigned tickets grid was improved
- Tickets uses old email if customer email was changed
- Customer & order tab grid behavior was checked
- Contact Us h1 problems was fixed
- Added _isAllowed functionality
- _authenticate secure function in frontend index controller was added
- ccreate_at changing bug was fixed
- Email directive inlinecss for old mage version was fixed
- Meta title, description, keywords logic was improved
- Gravatar enable/disable option was added
- Knowledgebase installer was updated
Helpmate 1.5.3.1
14th July 2015- Magento 1.9.2 compatibility
- isAllowed method added to backend controller
- Fixed bug with images that has uppercase extension (.PNG)
- Security_url redirect was added
- Separate 1.5.2 installer was added
Helpmate 1.5.3
22th December 2014- Magento 1.9.1 compatability added
- setIsDisabled bug was fixed
- ashroder smtppro integration was added
- Tm email integrity was improved
- Transport isexist condition was fixed
- getOptionArray to toOptionHash func was renamed
- Contact us form overriding was moved on helpmate.xml
- Akismet captcha logic was improved
- Create rest api2 function was fixed
- Widget helpmate_ticket_new was added
- File url was fixed '_store' param was added
- GetUrl method was added on knowledgebase helper
Helpmate 1.5.1
6th August 2014 New features- TM Email sub module was divided and his functionality was extended. Transport email was added. Queue functionality was added.
- Department statistics was added.
- Now you can add custom ticket statuses.
- Ticket number was shorted.
- Recent tickets tab was added on admin dashboard.
- Improved SEO of knowledge-base urls on frontend.
- Customers tickets grid was added on admin customer interface.
- Order tickets grid was added on admin order interface.
- Now you can preview customer info in ticket in quick view window.
- Support variables and widgets was added in ticket answers.
- Archive email was added. All tickets notification will be sent to that email.
- Magento api v2 support was added.
- Files upload and download is now handled via separate controller.
- Customers will get Captcha now in case of SPAM positive Akismet results.
- Localisation was improved.
- Potential XSS bug was fixed.
- Fixed meta titles for KB and tickets pages.
- Knowledge-base js auto-complete class was renamed to prevent conflict with AjaxSearch.
- Max_file_upload value is now checked during file upload.
- SMTP Pro Email compatibility was added.
- Image preview was added in tickets interface.
- WYSIWYG editor url directives bug was fixed.
- Department getOptionsArray bug was fixed.
- and much more..
Helpmate 1.4.0
1th March 2013- Separate quick answer element was added
- Pagination toolbar added for frontend users ticket interface
- Admin users can now use hidden departments in order to escalate issues to this department
- Helpdesk priority page design improved
- Grid interfaces added for related products articles interface at products admin interface
- FAQ drop-down can be used now to insert either link or complete KB article
- ARelated articles block on product page moved to content area
- Improved html template structure for compatibility with custom design
- Editor freeze after using quick answer
- HTML tags were used when posting KB articles as quick answer form
- Localisation improved
Helpmate 1.3.0
31th October 2012- Allow admins to answer tickets via email gateway
- WYSIWYG editor is now available in admin ticket interface
- Optionally display html tags in tickets interface
- Fixed issue with error message attached to tickets for disallowed file types
- Improved email format auto-detect feature
Helpmate 1.2.1
20th August 2012- Captcha support for Magento 1.7
- Frontend layout field label alignment fixed
- File uploaded type javascript validation added
- Order info field is now optional
- Improved admin tickets message format
Helpmate 1.2
25th May 2012- Private tickets responses not visible to users.
- Create ticket buttons on order and customer admin pages
- Multiply select option for storeviews on kb articles page
- Categories and Articles sort order in KB
- Improve search and suggest algorithm of KB articles
- Ajax Search compatibility
Other people marked this product with these tags:
- magento support (1)
- magento faq (1)
- help desk module (1)
- magento knowledge base (1)
- knowledge base magento (1)
- magento help desk (1)
- magento customer support (1)
- magento faq extension (1)
- magento support extension (1)
- faq magento module (1)
- magento support ticket (1)
- magento help desk extension (1)
- magento knowledge base extension (1)
- knowledge base magento extension (1)
- magento help desk module (1)
- magento knowledge base module (1)
Use spaces to separate tags. Use single quotes (') for phrases.
Check items to add to the cart or select all
Questions:
-
0voteA: 1. Yes our product is open source. es 2. No but all admins will be able to see tickets 3. Sorry but right now tickets are linked to orders only not productsPosted by Support Team on Thursday, November 10, 2011
-
0voteA: Yes sure we are planning to migrate that module to Magento 2 within next 2 monthes.Posted by Peter D. on Saturday, October 1, 2016
-
0voteA: Yes, customers can rate their support experience on the store frontend.Posted by Peter D. on Friday, October 9, 2015
-
0voteA: It can be done but will require editing extension core files. Please contact our support for more details.Posted by Peter D. on Sunday, September 28, 2014
-
0voteA: Yes sure you can create separate gateways and and assign each gateway to separate department. That will allow to sort all support issues in a way you need.Posted by Peter D. on Thursday, December 19, 2013
-
0voteA: Sorry but it can't be done in current release.Posted by Peter D. on Sunday, April 7, 2013
-
0voteA: Any ETAPosted by Sunit Rasta on Thursday, April 11, 2013
-
0voteA: Right now we are not sure because we are not sure how Helpmate and Zen Desk can benefit from such integration. But you can contact our support team and we can contact such idea.Posted by Peter D. on Thursday, April 11, 2013
-
0voteA: Yes sure, ticket can be linked to customer account and customers can see their tickets in their account interface.Posted by Peter D. on Friday, March 8, 2013
-
0voteA: 1. Yes this extension support multistore setup 2. Migration from existing helpdesk will require custom programming services 3. Yes you are will be able to validate customer enquiry first through knowledge base .Posted by Peter D. on Tuesday, July 24, 2012
-
1voteA: This extension works with 1.6 and will be upgraded to 1.7 as soon as stable version will be released.Posted by Peter D. on Friday, March 30, 2012
-
Magento One Page Checkout - Fire Checkout 4.3
Improve your store sales! Allows clients make a purchase faster and easier by providing them a simple checkout page. Supports all major payment and shipping methods. -
Magento Ajax Pro 3.3
Improve your store usability. Using the extension, you allow customers to add products to a cart and edit a shopping cart content faster without page reload. -
Magento Layered Navigation 2.6
Quick and easy navigation through the large store. Improves the overall look of layered navigation block, using layered navigation blocks styles. Makes your store more eye-catching, using different types of attribute options such as image attributes, checkboxes, and drop-down options attribute.