Welcome to Templates Master!

Search Site
  • Home /
  • Helpmate - Magento help desk with built-in Magento knowledge base

Helpmate - Magento help desk with built-in Magento knowledge base

7 Review(s) | Add Your Review

Helpmate is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.

Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with corresponding orders in order to make support process more efficient.

Quick answers tool and built-in knowledge base management tool will make every day support easy and dramatically redu...

Questions:

1
vote
Q: HelloI have few question about your porduct1. Is your product an open source? 2. Will an intimation be provided to other departments if a tickrt is created? 3. Can the product details be linked with the ticket details?Please kindly reply me ASAP. Thank you in advance.
1
Answer
Posted by vineela VUYYURU, Thursday, November 10, 2011 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: 1. Yes our product is open source. es 2. No but all admins will be able to see tickets 3. Sorry but right now tickets are linked to orders only not products
    Posted by Support Team on Thursday, November 10, 2011
0
vote
Q: do you have plans to updated this extension for magento 2 and when?
1
Answer
Posted by mario, Friday, September 30, 2016 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Yes sure we are planning to migrate that module to Magento 2 within next 2 monthes.
    Posted by Peter D. on Saturday, October 1, 2016
0
vote
Q: How does the rating system work for those replying to queries?
1
Answer
Posted by Nikhil, Friday, October 9, 2015 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Yes, customers can rate their support experience on the store frontend.
    Posted by Peter D. on Friday, October 9, 2015
0
vote
Q: How do you change the knowledgebase url from /knowledgebase/ to something else like /customer-service/ (for example)?
1
Answer
Posted by Matt Meade, Sunday, September 28, 2014 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: It can be done but will require editing extension core files. Please contact our support for more details.
    Posted by Peter D. on Sunday, September 28, 2014
0
vote
Q: Hi, When we parse email from different email address can we the department to it.ie if emails are from sales@asd.com then it goes to sales department. if emails are from support@asd.com then it goes to support department.Hope my question is clear.
1
Answer
Posted by Handy Imports, Thursday, December 19, 2013 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Yes sure you can create separate gateways and and assign each gateway to separate department. That will allow to sort all support issues in a way you need.
    Posted by Peter D. on Thursday, December 19, 2013
0
vote
Q: Hi can this extension link with zendesk
3
Answers
Posted by Sam, Thursday, April 11, 2013 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Sorry but it can't be done in current release.
    Posted by Peter D. on Sunday, April 7, 2013
  • 0
    vote
    A: Any ETA
    Posted by Sunit Rasta on Thursday, April 11, 2013
  • 0
    vote
    A: Right now we are not sure because we are not sure how Helpmate and Zen Desk can benefit from such integration. But you can contact our support team and we can contact such idea.
    Posted by Peter D. on Thursday, April 11, 2013
0
vote
Q: If a ticket is created using the contact form or email or in the admin panel, is it then linked to a customer account based on the email address (if a customer account exists with that email address)? In other words, can the customer then find it in his customer account too?
1
Answer
Posted by Wim Bommerez, Friday, March 8, 2013 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Yes sure, ticket can be linked to customer account and customers can see their tickets in their account interface.
    Posted by Peter D. on Friday, March 8, 2013
0
vote
Q: 1. Does this extension support multistore setup 2. Can we migrate tickets from existing help desk by ahead 3. Are we able to validate customer enquiry first through knowledge base before submitting enquiry
1
Answer
Posted by alan brown, Tuesday, July 24, 2012 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: 1. Yes this extension support multistore setup 2. Migration from existing helpdesk will require custom programming services 3. Yes you are will be able to validate customer enquiry first through knowledge base .
    Posted by Peter D. on Tuesday, July 24, 2012
0
vote
Q: Are there specific plans to update this extension to be compatible with Magento CE 1.6 and 1.7 (and so on)? It seems like a great extension, but I cannot become reliant on extensions that will prevent me from updating Magento so I'd like an honest answer to this before purchasing. Thanks.
1
Answer
Posted by Christ, Friday, March 30, 2012 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 1
    vote
    A: This extension works with 1.6 and will be upgraded to 1.7 as soon as stable version will be released.
    Posted by Peter D. on Friday, March 30, 2012

Ask Your Question

* Required Fields

TemplatesMaster Geneva, Switzerland +41 78 874 20 77
© 2008—2020 Templates-Master.com. All Rights Reserved.

Back to top