Questions:
, Thursday, November 10, 2011 on product
-
0voteA: 1. Yes our product is open source. es 2. No but all admins will be able to see tickets 3. Sorry but right now tickets are linked to orders only not productsPosted byon Thursday, November 10, 2011
, Friday, September 30, 2016 on product
-
0voteA: Yes sure we are planning to migrate that module to Magento 2 within next 2 monthes.Posted byon Saturday, October 1, 2016
, Friday, October 9, 2015 on product
-
0voteA: Yes, customers can rate their support experience on the store frontend.Posted byon Friday, October 9, 2015
0
vote
1
Answer
, Sunday, September 28, 2014 on product
-
0voteA: It can be done but will require editing extension core files. Please contact our support for more details.Posted byon Sunday, September 28, 2014
, Thursday, December 19, 2013 on product
-
0voteA: Yes sure you can create separate gateways and and assign each gateway to separate department. That will allow to sort all support issues in a way you need.Posted byon Thursday, December 19, 2013
, Thursday, April 11, 2013 on product
-
0voteA: Sorry but it can't be done in current release.Posted byon Sunday, April 7, 2013
-
0voteA: Any ETAPosted byon Thursday, April 11, 2013
-
0voteA: Right now we are not sure because we are not sure how Helpmate and Zen Desk can benefit from such integration. But you can contact our support team and we can contact such idea.Posted byon Thursday, April 11, 2013
, Friday, March 8, 2013 on product
-
0voteA: Yes sure, ticket can be linked to customer account and customers can see their tickets in their account interface.Posted byon Friday, March 8, 2013
, Tuesday, July 24, 2012 on product
-
0voteA: 1. Yes this extension support multistore setup 2. Migration from existing helpdesk will require custom programming services 3. Yes you are will be able to validate customer enquiry first through knowledge base .Posted byon Tuesday, July 24, 2012
, Friday, March 30, 2012 on product
-
1voteA: This extension works with 1.6 and will be upgraded to 1.7 as soon as stable version will be released.Posted byon Friday, March 30, 2012