Helpmate - Magento help desk with built-in Magento knowledge base

Helpmate is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.

Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with corresponding orders in order to make support process more efficient.

Quick answers tool and built-in knowledge base management tool will make every day support easy and dramatically redu...

Questions:

Posted by vineela VUYYURU, Thursday, November 10, 2011 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: 1. Yes our product is open source. es 2. No but all admins will be able to see tickets 3. Sorry but right now tickets are linked to orders only not products
    Posted by Support Team on Thursday, November 10, 2011
Posted by mario, Thursday, September 29, 2016 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Yes sure we are planning to migrate that module to Magento 2 within next 2 monthes.
    Posted by Peter D. on Friday, September 30, 2016
Posted by Nikhil, Friday, October 9, 2015 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Yes, customers can rate their support experience on the store frontend.
    Posted by Peter D. on Friday, October 9, 2015
Posted by Matt Meade, Sunday, September 28, 2014 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: It can be done but will require editing extension core files. Please contact our support for more details.
    Posted by Peter D. on Sunday, September 28, 2014
Posted by Handy Imports, Wednesday, December 18, 2013 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Yes sure you can create separate gateways and and assign each gateway to separate department. That will allow to sort all support issues in a way you need.
    Posted by Peter D. on Wednesday, December 18, 2013
Posted by Sam, Thursday, April 11, 2013 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Sorry but it can't be done in current release.
    Posted by Peter D. on Sunday, April 7, 2013
  • 0
    vote
    A: Any ETA
    Posted by Sunit Rasta on Wednesday, April 10, 2013
  • 0
    vote
    A: Right now we are not sure because we are not sure how Helpmate and Zen Desk can benefit from such integration. But you can contact our support team and we can contact such idea.
    Posted by Peter D. on Thursday, April 11, 2013
Posted by Wim Bommerez, Friday, March 8, 2013 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: Yes sure, ticket can be linked to customer account and customers can see their tickets in their account interface.
    Posted by Peter D. on Friday, March 8, 2013
Posted by alan brown, Tuesday, July 24, 2012 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 0
    vote
    A: 1. Yes this extension support multistore setup 2. Migration from existing helpdesk will require custom programming services 3. Yes you are will be able to validate customer enquiry first through knowledge base .
    Posted by Peter D. on Tuesday, July 24, 2012
Posted by Christ, Friday, March 30, 2012 on product Helpmate - Magento help desk with built-in Magento knowledge base
  • 1
    vote
    A: This extension works with 1.6 and will be upgraded to 1.7 as soon as stable version will be released.
    Posted by Peter D. on Friday, March 30, 2012

Ask Your Question

* Required Fields

Get Discount!

Get your personal discount !

Like us on Facebook, post a Tweet or rate us at Google Plus to get instant 10% OFF on any purchase from our store.

Please make your choice
Discount Coupon Code

Back to top