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Helpmate installation instructions

Helpmate installation instructions

Thank you for downloading our magento extension. Please follow these instructions to proceed with the installation of your theme:

Turn store compilation off:

Navigate to Admin -> Tools -> Compilation and deactivate compilation mode for your store.

Copy all files into your magento directory:

Simply copy all files from "extension source x.x.x" directory into your magento store directory.

Turn your magento cache off:

Navigate to Admin -> System -> Manage Cache and deactivate cache for your store. You can enable it after extension installation will be finished.

Refresh your admin user access rights:

Simply logout from your store admin and then login back.

Next steps

Navigate to System > Configuration > Templates-Master > Helpmate and enable extension for any store you need.
Configure Helpmate module according to your needs.
Navigate to Templates Master > Helpmate > Department and create your first support department.
Navigate to Templates Master > Helpmate > Email Gateways and configure email gateway that will be used to process tickets.
PLEASE NOTICE THAT ALL EMAILS AT THIS ADDRESS WILL BE DELETED IN INITIAL E-MAIL PROCESSING.
THIS EMAIL SHOULD NOT USED BY ANY OTHER EMAIL SOFTWARE.
That's all. Your clients can use Helpmate to submite their request and track resolution process.

That's all. Navigate to your store and check how your store looks.

If you have any problems with extension installation please contact us at templates-master.com/helpdesk and we will help you with extension installation for free

Common questions and ideas

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