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Helpmate - Magento help desk with built-in Magento knowledge base

Improvem your support process. Easy to use help desk and knowledge base.The extension reduces the number of clients requests. Simplifies support process and makes it more efficient.
Additional Information
Magento Compatibility Magento CE 1.4, Magento CE 1.5, Magento CE 1.6, Magento CE 1.7, Magento CE 1.8, Magento CE 1.9, Magento EE 1.12, Magento EE 1.13, Magento EE 1.14
Locale No

Helpmate is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.

Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with corresponding orders in order to make support process more efficient.

Quick answers tool and built-in knowledge base management tool will make every day support easy and dramatically reduce number of support request. Helpmate will also take care of inactive ticket and allow your support team focus on really important issues.

Your store support team creates new knowledge articles and solve clients problems on daily basis. Stop wasting this valuable resource with built-in knowledge system. Helpmate will allow customers to reuse this data and help themselves without bothering your store support team.

Helpmate also provide tickets history that will help you to track and check issues resolution process.

Our Magento help desk extension will help your clients solve their issues and turn them into their satisfaction, improve their user experience and convert them into loyal customers. If you are interested in simple customer support extension then we would suggest to check Ask It 2.0 extension available at our store.

Live Demo

Check Magento help desk and Magento FAQ module demo at our server:

Installation instructions and manuals:

Helpmate installation instructions

Helpmate user manual

Availability: In stock


Improve customer satisfaction

  • Submit tickets via web interface or via email
  • Multiply departments support
  • User and admin email notification
  • File attachment support

Simplify support process

  • Tickets support notes
  • Link orders and tickets together
  • Support tickets priorities
  • Tickets history tracking
  • Quick answers option

Answer tickets via email

  • Support multiply email gateways (TLS amd SSL support)
  • Schedule tickets update with cron

Decrease number of support request

  • Suggest articles to user before submitting support ticket
  • Close inactive tickets
  • Stop spam with Akismet and Captcha integration

Build Magento knowledge base for most common questions

  • Supports articles categories
  • Allow to link products and knowledge base articles
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