Helpmate - Magento help desk with built-in Mangeto knowledge base Magento extension

Ask a question (5)

4.95

Helpmate is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.

Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with corresponding orders in order to make support process more efficient.

Quick answers tool and built-in knowledge base management tool will make every day support easy and dramatically reduce number of support request. Helpmate will also take care of inactive ticket and allow your support team focus on really important issues.

Your store support team creates new knowledge articles and solve clients problems on daily basis. Stop wasting this valuable resource with built-in knowledge system. Helpmate will allow customers to reuse this data and help themselves without bothering your store support team.

Helpmate also provide tickets history that will help you to track and check issues resolution process.

Our Magento help desk extension will help your clients solve their issues and turn them into their satisfaction, improve their user experience and convert them into loyal customers.

Live Demo

Check Magento help desk and Magento FAQ module demo at our server:

Help desk contact form.
Help desk Custom contact form.
Knowledge base demo
Help desk admin demo
user: helpmate
pass: helpmate1

Installation instructions and manuals:

Helpmate installation instructions

Availability: In Stock

$169.00

Qty:

Additional info

Magento Compatibility	Magento CE 1.4, Magento CE 1.5, Magento CE 1.6, Magento CE 1.7

Magento help desk with built-in Mangeto knowledge base module

More Views

Improve customer satisfaction

Submit tickets via web interface or via email
Multiply departments support
User and admin email notification
File attachment support

Simplify support process

Tickets support notes
Link orders and tickets together
Support tickets priorities
Tickets history tracking
Quick answers option

Answer tickets via email

Support multiply email gateways (TLS amd SSL support)
Schedule tickets update with cron

Decrease number of support request

Suggest articles to user before submitting support ticket
Close inactive tickets
Stop spam with Akismet and Captcha integration

Build Magento knowledge base for most common questions

Supports articles categories
Allow to link products and knowledge base articles

Design

Quality

Service

Great extension by Adam on 2/14/13

Used the knowledge base pages to house all my terms and conditions, about us and all other CMS pages. Extremely useful for FAQs and articles.

The help form makes it much easier to understand a customers needs.

Excellent idea and design.
Quality

Service

Design

Amazing extension by Henry78 on 8/22/12

We've been using that extension for last 4 week and our customers support got to really new level now. Perfect installation and ongoing support from Templates Master team as usual.
Quality

Service

Design

best helpdesk extension by Daniela on 2/20/12

I was tested other extension of the competitors, the competitors have less features and are more expensive. If you ask to the competitors for help for the integration of the template, the only help if you pay a lot of money.

Here I was find a great extension that include the Knwoledge database, that the competitors sell in other extension for 200$, here are free included.

The knowledge works great, its show just at right of the contact menu and help for the customers to find the solution without send a ticket, and less work for us.

The extension works perfectly!, great integration and easy to use.

The support is fantastic. They solve a little issue very very fast.

I was buyed ask it extension too.. but for this I will write other review.

Sorry for my bad english. Both extensions working perfectly in www.dankek.com
Service

Design

Quality

Great Support as always by Joey on 11/24/11

I really started to love these guys, the support is the greatest. All the products I bought here were all simply 5 stars, as well as the support. I give this extension 5 stars as well.. Thank you very much TM!
Quality

Service

Design

Very good product and fantastic support by leni on 8/31/11

I bought this product some weeks ago mainly for the helpdesk ticketing tool. There were some features not as flexible to operate and I provided some feedback to the team of TM. They were really appreciating the feedback and just recently implemented some nice additional features/changes in a new version. Now this tool is almost perfect for me and I will use it to let customers request remote support via Teamviewer. As a bonus you will get a Knowledge base module which I implemented this week in my shop (www.ipcam-shop.nl) and already decreased my volume of emails and again some issue with the language settings was fixed in 2 days! This is extension # 12 I use from TM and probably not the last one I have purchased. For the team of TM I can only say, keep up the good work! And thanks for taking your customers serious.
Service

Design

Quality

greatly recommended by Highlander on 8/19/11

It's second big extension we bought from templates master team. And it's even greater then previous one! We had some problems with email gateways configuration but we got great support as usual. The most exciting thing is tightly integrated knowledge base. We were able to reduce number of support request by almost 30% just in 1 month.

Best regards

View all reviews for Helpmate - Magento help desk with built-in Mangeto knowledge base Magento extension.

Magento helpdesk module with Magento knowledge base module

Helpmate is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.

Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With our help desk module you can easily link tickets with corresponding orders in order to make support process more efficient.

Your store support team creates new FAQ articles and solve clients problems on daily basis. Stop wasting this valuable resource with built-in knowledge system. Helpmate will allow customers to reuse this data and help themselves without bothering your store support team.

Helpmate also provide tickets history that will help you to track and check issues resolution process.

Our magento help desk extension will help your clients solve their issues and turn them into their satisfaction, improve their user experience and convert them into loyal customers.

Live Demo

Check Magento help desk and Magento FAQ extension demo at our server:

Help desk contact form.
Help desk custom contact form.
Knowledge base demo
Help desk admin demo
user: helpmate
pass: helpmate1

Helpmate will help you:

Improve customer satisfaction
Simplify support process
Build Magento FAQ for most common questions
Decrease number of support request

Magento Helpmate extension:

Submit tickets via web interface or via email
Tightly integrated Knowledge Base
Complete multi-store support
Knoweledge base articles categories
Link products and knowledge vase
Self-service tools support
Multiply departments support
Email notification
Tickets support notes
Quick answers option
Easy intuitive interface
Link orders and tickets together
Support tickets priorities
Close inactive tickets
Tickets history tracking
Support multiply email grateways (TLS amd SSL support)
Suggest articles to user before submiting support ticket
Tightly integrated with Magento сcore features
Tested with all major browsers
A must-have extension for any ecommerce website.
Multi-store and multi-language support.
Easy 1 minute installation.
Don't affect Magento core files.

Magento Helpmate extension also

100% Open source
Easy to install and use
15 day money back guaranteed
3 months of free support since purchase date
1 year of free upgrades
Created according to magento programming guidlines
Our fanatic support will do everything you need to solve your problems.

Products Questions:

3 Answers

Hi can this extension link with zendesk

Posted by Sam on Thursday, April 11, 2013

Question:

Hi can this extension link with zendesk

Answers:

Posted by Peter D. on Thursday, April 11, 2013

Right now we are not sure because we are not sure how Helpmate and Zen Desk can benefit from such integration. But you can contact our support team and we can contact such idea.
Posted by Sunit Rasta on Thursday, April 11, 2013

Any ETA
Posted by Peter D. on Thursday, April 11, 2013

Sorry but it can't be done in current release.

1 Answer

If a ticket is created using the contact form or email or in the admin panel, is...

Posted by Wim Bommerez on Friday, March 8, 2013

Question:

If a ticket is created using the contact form or email or in the admin panel, is it then linked to a customer account based on the email address (if a customer account exists with that email address)? In other words, can the customer then find it in his customer account too?

Answers:

Posted by Peter D. on Friday, March 8, 2013

Yes sure, ticket can be linked to customer account and customers can see their tickets in their account interface.

1 Answer

1. Does this extension support multistore setup 2. Can we migrate tickets from existing...

Posted by alan brown on Tuesday, July 24, 2012

Question:

1. Does this extension support multistore setup 2. Can we migrate tickets from existing help desk by ahead 3. Are we able to validate customer enquiry first through knowledge base before submitting enquiry

Answers:

Posted by Peter D. on Tuesday, July 24, 2012

1. Yes this extension support multistore setup 2. Migration from existing helpdesk will require custom programming services 3. Yes you are will be able to validate customer enquiry first through knowledge base .

1 Answer

Are there specific plans to update this extension to be compatible with Magento CE...

Posted by Christ on Friday, March 30, 2012

Question:

Are there specific plans to update this extension to be compatible with Magento CE 1.6 and 1.7 (and so on)? It seems like a great extension, but I cannot become reliant on extensions that will prevent me from updating Magento so I'd like an honest answer to this before purchasing. Thanks.

Answers:

Posted by Peter D. on Friday, March 30, 2012

This extension works with 1.6 and will be upgraded to 1.7 as soon as stable version will be released.

1 people found this answer helpfull.

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Helpmate 1.4.0

1th March 2013

Separate quick answer element was added
Pagination toolbar added for frontend users ticket interface
Admin users can now use hidden departments in order to escalate issues to this department
Helpdesk priority page design improved
Grid interfaces added for related products articles interface at products admin interface
FAQ drop-down can be used now to insert either link or complete KB article
ARelated articles block on product page moved to content area
Improved html template structure for compatibility with custom design
Editor freeze after using quick answer
HTML tags were used when posting KB articles as quick answer form
Localisation improved

Helpmate 1.3.0

31th October 2012

Allow admins to answer tickets via email gateway
WYSIWYG editor is now available in admin ticket interface
Optionally display html tags in tickets interface
Fixed issue with error message attached to tickets for disallowed file types
Improved email format auto-detect feature

Helpmate 1.2.1

20th August 2012

Captcha support for Magento 1.7
Frontend layout field label alignment fixed
File uploaded type javascript validation added
Order info field is now optional
Improved admin tickets message format

Helpmate 1.2

25th May 2012

Private tickets responses not visible to users.
Create ticket buttons on order and customer admin pages
Multiply select option for storeviews on kb articles page
Categories and Articles sort order in KB
Improve search and suggest algorithm of KB articles
Ajax Search compatibility

Helpmate - Magento help desk with built-in Mangeto knowledge base Magento extension

Live Demo

Installation instructions and manuals:

Additional info

More Views

Improve customer satisfaction

Simplify support process

Answer tickets via email

Decrease number of support request

Build Magento knowledge base for most common questions

Magento helpdesk module with Magento knowledge base module

Live Demo

Helpmate will help you:

Magento Helpmate extension:

Magento Helpmate extension also

Products Questions:

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Other people marked this product with these tags:

Helpmate 1.4.0

Helpmate 1.3.0

Helpmate 1.2.1

Helpmate 1.2

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