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Magento products questions - Ask It 2.3

9 Review(s) | Add Your Review

Professional Magento products questions extension

Looking for a way to bring your customers communication to a new level? Want to add user generated content to your products pages? Then AskIt is what you are looking for! Check new professional approach to handle customer questions at Magento powered stores.

Customers commonly ask the same question afresh. Transform this frustrating task to your store's advantage with Askit. Instead of answering questions again and again, we rec...

Questions:

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4
votes
Q: I'd like to move the product questions away from the bottom of the Product Description to their own tab - the same as you actually have here for example. Can you tell me if this is possible and if so, how you do it?
1
Answer
Posted by Andrew Baddeley, Tuesday, February 15, 2011 on product Magento products questions - Ask It 2.3
  • 4
    votes
    A: You can find solution for your question at http://blog.templates-master.com/magento-ask-it-professional-products-questions/#comment-13187
    Posted by Support Team on Tuesday, February 15, 2011
2
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Q: Is it possible to Add the following feature: For Assigned Products: Add the ability to search by Part Number? Currently, you can only search by ID or Name and that is not very efficient. You are not likely to know the ID and the problem with the name if you have lots of products with similarty.
1
Answer
Posted by Steve Racicot, Thursday, February 2, 2017 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: Sorry are you referring to Product SKU attribute?
    Posted by Peter D. on Monday, February 6, 2017
2
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Q: I really cannot see from your screenshots an option for guests to *ANSWER* questions. Sure, there is an option to ask questions, but I don't see any option for them to *ANSWER* questions without being logged in. Can you please confirm or show me a screenshot? Thanks.
4
Answers
Posted by Chris, Friday, August 9, 2013 on product Magento products questions - Ask It 2.3
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    A: Sorry for misunderstood. You are right you can allow guests to post questions but it's not possible in current release to allow them to post comments on existing questions.
    Posted by Peter D. on Thursday, August 8, 2013
  • 1
    vote
    A: Developer just reported that they created small patch that allow Ask It to do that.
    Posted by Peter D. on Friday, August 9, 2013
  • 1
    vote
    A: l
    Posted by Dfghjklæ on Tuesday, December 31, 2013
  • 0
    vote
    A: test
    Posted by Test on Thursday, January 30, 2014
2
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Q: When do you plan to release Enterprise Edition version of this extension? I really like your extension, but the fact that it is not available for EE is a bummer. I don't want to install a CE version extension on my EE 1.12 installation. Thanks.
1
Answer
Posted by Ash, Friday, November 2, 2012 on product Magento products questions - Ask It 2.3
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    A: You can use CE version of Askit on EE with out any problems. It doesn't use any specific EE features or modules so should be working right out of the box.
    Posted by Peter D. on Friday, November 2, 2012
2
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Q: Hi, this extention can work in portuguese? Best regards
2
Answers
Posted by Maicon Albuquerque, Thursday, July 26, 2012 on product Magento products questions - Ask It 2.3
  • 1
    vote
    A: Yes sure, but you should translate 2 text files in order to use it in different language.
    Posted by Peter D. on Thursday, July 26, 2012
  • 0
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    A: fghjfgjfg
    Posted by Martin Terp Laursen on Thursday, January 30, 2014
2
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Q: I could really use a template for the emails on this. I am no template designer. I can copy and tweak, but I can't write my own
5
Answers
Posted by Jeanne Cain, Friday, February 17, 2012 on product Magento products questions - Ask It 2.3
  • -5
    vote
    A: Sorry can you tell us what exactly changes you want to do?
    Posted by Support Team on Friday, February 17, 2012
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    A: In the transactional emails file there should be some emails formatted to let me know questions have been asked and what they are. then when I respond, there should be an email that goes to the customer so she/he can read the answer,
    Posted by Jeanne Cain on Friday, February 17, 2012
  • 1
    vote
    A: Well, as it is right now. I know a customer has left a question because I get a blank email with the customer email, so that prompts me to go look. Seems like I should get an email with their question in it. Then, when I reply online, the customer gets a blank email from me. I need the Email template (admin notification) and Email template (customer notification)somehow
    Posted by Jeanne Cain on Monday, March 12, 2012
  • 0
    vote
    A: Email template (admin notification) Email template (customer notification)I need the templates for these?
    Posted by Jeanne Cain on Monday, March 12, 2012
  • 0
    vote
    A: I want someone to tell me how to create transactional emails that would go with this ask it feature
    Posted by Jeanne Cain on Tuesday, March 13, 2012
2
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Q: I’d like to use the Ask-It extension by Templates-Master. I think it needs a few tweaks to work well for us:(1) Right now, the “Vote for It” and “Leave a Reply” buttons only show up next to a question in the user side if the user is logged on. Could this be tweaked so that these two buttons are always visible? When a customer that isn’t logged in clicks one of the two buttons, the customer should be redirected to a login/register page, and upon completion of that process, be pushed to the “Vote for it” or “Leave a Reply” page, whichever they clicked. This way, many more votes would probably be cast. (2) Right now, the answers are only sorted by date. The most recent question is on top. I think the “Customer Questions” should be sortable by date or by vote count (most votes on top). The customer should be able to select the sort method, but the default view should be “most voted for” (most votes on top, vote count displayed). (3) The “Vote for it” button has a question next to it that says: “Do you have the same question”? This should probably be changed to “Was this question helpful to you”? with Yes and No buttons next to it. Clicking a green “Yes” would increase the vote score by 1; Clicking a red “No” would decrease the vote score by 1. Each user should only be able to vote once per question. (4) Clicking the “Ask a Question” link on a product page when logged in takes you to a "questions" page that has a list of questions. You then need to scroll all the way to the bottom of that page and click “Ask a Question” again before you're shown a form where you can actually ask a question. This should be tweaked so that if you click “Ask a Question”, you’re immediately dropped into a form that lets you ask a question.Given that these changes are front end template changes, not backend functionality changes, I think these should be pretty easy to do, but you guys are the experts. Would you guys be able to make these changes?
No Answers
Posted by Erik Stephens, Thursday, March 24, 2011 on product Magento products questions - Ask It 2.3
1
vote
Q: Hello, we are actively using Askit questions on our eshop and already have several hundred answered questions. However, we desperately need a possibility to assign question to several products/categories/CMS. Organizing questions into FAQ topics is also very needed. Otherwise all questions page is a mess...Please, please, add this functionality...
1
Answer
Posted by Tomas Kovac, Monday, November 30, 2015 on product Magento products questions - Ask It 2.3
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    vote
    A: We will consider adding such feature in extension release for Magento 2.0.
    Posted by Peter D. on Monday, November 30, 2015
1
vote
Q: 1/ Please, would you consider adding the possibility to add additional products/categories to the question?We use your extension, and many times the question is relevant to more products or categories. So, we would like to display the Q+A in ALL RELATED products/categories2/ When adding answer in WSIWYG editor I cannot use Magento variables/widgets. Please, can you enable this?
1
Answer
Posted by Tomas Kovac, Sunday, October 11, 2015 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: Thank you for your suggestion. We will consider such feature in next extension releases.
    Posted by Peter D. on Sunday, October 11, 2015
1
vote
Q: Hi,is it possible to add more fields like company e.g. to the contact form?Thanks Miriam
1
Answer
Posted by Miriam, Thursday, February 16, 2012 on product Magento products questions - Ask It 2.3
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    vote
    A: Thank you for your interest. It can be done but that will require editing extension files and database.
    Posted by Support Team on Thursday, February 16, 2012
1
vote
Q: Hello, Do you have a demo of the Admin I can see?Thanks andy
1
Answer
Posted by Andy Stroman, Thursday, September 8, 2011 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: Sorry but we don't have demo right now for admin interface. But you can see most interfaces on screenshots.
    Posted by Support Team on Thursday, September 8, 2011
1
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Q: We installed the 1.3 Plugin voor the 1.3 Magento :Fatal error: Class 'Varien_Data_Form_Element_Link' not found in /home/nutrimax/public_html/lib/Varien/Data/Form/Abstract.php on line 129Please inform us !
3
Answers
Posted by Stef Van Houdt, Tuesday, August 9, 2011 on product Magento products questions - Ask It 2.3
  • -2
    vote
    A: You should use separate version of Askig extension for Magento 1.3.
    Posted by Support Team on Monday, August 8, 2011
  • 0
    vote
    A: We DID have installed the seperate extension (1.3), but still fatal Error.Please solution !
    Posted by Stef Van Houdt on Tuesday, August 9, 2011
  • 0
    vote
    A: Please open ticket at http://templates-master.com/contacts and send us access info so we can check what is wrong
    Posted by Support Team on Tuesday, August 9, 2011
1
vote
Q: When I install this extension, it shows some error. But I cannot contact you. When I open a ticket. it shows error.I cannnot find any email..
1
Answer
Posted by Park Sungmin, Friday, July 1, 2011 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: Please contact is at support@templates-master.com. Sorry for this problem.
    Posted by Support Team on Friday, July 1, 2011
1
vote
Q: Hello, you upgraded this extension to 1.3 already? Please let us know we are ready to order.
1
Answer
Posted by Oskar, Friday, September 3, 2010 on product Magento products questions - Ask It 2.3
  • 1
    vote
    A: Yes, it was already upgraded. Thank you for you interest.
    Posted by Support Team on Monday, August 23, 2010
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vote
Q: Hello, Could you tell me if this integrates with your EasyTab Module out of the box or if their is customization needed?
1
Answer
Posted by Steve, Friday, December 2, 2016 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: This extension works with Easy Tabs right out of the box.
    Posted by Peter D. on Friday, December 2, 2016
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vote
Q: Can it integrate with Google reCaptcha out of the box or does it require additional customization? Like on this site.
1
Answer
Posted by Steve, Friday, December 2, 2016 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: Our Askit extension works right out of the box with our Recaptcha module. It doesn't require any additional integration.
    Posted by Peter D. on Monday, December 5, 2016
0
vote
Q: How to unistall AskIt Extension?
3
Answers
Posted by Customer, Wednesday, July 9, 2014 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: You should simply remove askit code from products page template and then remove Askit files.
    Posted by Peter D. on Wednesday, July 9, 2014
  • 0
    vote
    A: I use EasyCatalogImages, are these extensions use the same files repeatedly??
    Posted by Customer on Wednesday, July 9, 2014
  • 1
    vote
    A: They are using same core extension.
    Posted by Peter D. on Wednesday, July 9, 2014
0
vote
Q: I have pursed the extension askit and askme. But I can not make it works on my website. a:5:{i:0;s:101:"SQLSTATE[42S02]: Base table or view not found: 1146 Table 'magento.askit_item' doesn't exist";i:1;s:6233:"#0 ..... So,what is problem? could you make it more user friendly?
1
Answer
Posted by Jeremy Zhang, Wednesday, June 18, 2014 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: It looks like extension installation was interupted and not all tables where created. Please contact our support at http://templates-master.com/contacts so we can help you with that problem.
    Posted by Peter D. on Wednesday, June 18, 2014
0
vote
Q: How can I add it to CMS pages? Preferably by XML Layout change for a single page.
2
Answers
Posted by Pfeiffer, Friday, February 14, 2014 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: The best way is to use Askit widgets. In case it doesn't fit your need then you can use code from askit.xml. Please let us know if you need exact code that should be used.
    Posted by Peter D. on Friday, February 14, 2014
  • 0
    vote
    A: I have pursed the extension askit and askme. But I can not make it works on my website.a:5:{i:0;s:101:"SQLSTATE[42S02]: Base table or view not found: 1146 Table 'magento.askit_item' doesn't exist";i:1;s:6233:"#0 .....So,what is problem? could you make it more user friendly?
    Posted by Jeremy Zhang on Wednesday, June 11, 2014
0
vote
Q: Is it possible to allow guests to answer questions?
1
Answer
Posted by Chris, Wednesday, August 7, 2013 on product Magento products questions - Ask It 2.3
  • 0
    vote
    A: Yes sure it's default extension feature.
    Posted by Peter D. on Wednesday, August 7, 2013

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