Details
Improve customer satisfaction
- Submit tickets via web interface or via email
- Multiply departments support
- User and admin email notification
- File attachment support
Simplify support process
- Tickets support notes
- Link orders and tickets together
- Support tickets priorities
- Tickets history tracking
- Quick answers option
Answer tickets via email
- Support multiply email gateways (TLS amd SSL support)
- Schedule tickets update with cron
Decrease number of support request
- Suggest articles to user before submitting support ticket
- Close inactive tickets
- Stop spam with Akismet and Captcha integration
Build Magento knowledge base for most common questions
- Supports articles categories
- Allow to link products and knowledge base articles
Helpmate will help you:
- Improve customer satisfaction
- Simplify support process
- Build Magento FAQ for most common questions
- Decrease number of support request
Magento Helpmate extension:
- Submit tickets via web interface or via email
- Tightly integrated Knowledge Base
- Complete multi-store support
- Knoweledge base articles categories
- Link products and knowledge vase
- Self-service tools support
- Multiply departments support
- Email notification
- Tickets support notes
- Quick answers option
- Easy intuitive interface
- Link orders and tickets together
- Support tickets priorities
- Close inactive tickets
- Tickets history tracking
- Support multiply email grateways (TLS amd SSL support)
- Suggest articles to user before submiting support ticket
- Tightly integrated with Magento сcore features
- Tested with all major browsers
- A must-have extension for any ecommerce website.
- Multi-store and multi-language support.
- Easy 1 minute installation.
- Don't affect Magento core files.
Magento Helpmate extension also
- 100% Open source
- Easy to install and use
- 15 day money back guaranteed
- 3 months of free support since purchase date
- 1 year of free upgrades
- Created according to magento programming guidlines
- Our fanatic support will do everything you need to solve your problems.
Additional Information
Magento Compatibility Magento CE 1.7, CE 1.8, CE 1.9, CE 1.9.1, CE 1.9.2, CE 1.9.3, CE 1.9.3.1, CE 1.9.3.2, CE 1.9.3.2, CE 1.9.3.3, CE 1.9.3.4, CE 1.9.3.6, CE 1.9.3.7, CE 1.9.3.8, CE 1.9.3.9, CE 1.9.3.10, Magento EE 1.10.x, EE 1.11.x, EE 1.12.x, EE 1.13.x, EE 1.14.x Locale English - Reviews
Customer Reviews
- World Class solution Review by Fayzi
- Next month when we launch our new system, we will replace our two-hundred per month Zendesk system with Helpmate. Imagine when a customer call you and ask an update about his particular order, by just looking at his order, any of your customer service staff can instantly track any tickets associated with the order. This coupling of order and ticket is what make this system great.
Design Quality Service
The service is also fantastic where this company add our feature request free of charge!
Maybe in the future, you guys should consider developing embedded chat system. The chat transcript then can easily be coupled with any ticket or order. We will ditch our chat system anytime for this one!
Thanks.
(Posted on 1/1/2014) - Great extension Review by Adam
- Used the knowledge base pages to house all my terms and conditions, about us and all other CMS pages. Extremely useful for FAQs and articles.
Design Quality Service
The help form makes it much easier to understand a customers needs.
Excellent idea and design. (Posted on 2/14/2013) - Amazing extension Review by Henry78
- We've been using that extension for last 4 week and our customers support got to really new level now. Perfect installation and ongoing support from Templates Master team as usual. (Posted on 8/22/2012)
Quality Service Design - best helpdesk extension Review by Daniela
- I was tested other extension of the competitors, the competitors have less features and are more expensive. If you ask to the competitors for help for the integration of the template, the only help if you pay a lot of money.
Quality Service Design
Here I was find a great extension that include the Knwoledge database, that the competitors sell in other extension for 200$, here are free included.
The knowledge works great, its show just at right of the contact menu and help for the customers to find the solution without send a ticket, and less work for us.
The extension works perfectly!, great integration and easy to use.
The support is fantastic. They solve a little issue very very fast.
I was buyed ask it extension too.. but for this I will write other review.
Sorry for my bad english. Both extensions working perfectly in www.dankek.com (Posted on 2/21/2012) - Great Support as always Review by Joey
- I really started to love these guys, the support is the greatest. All the products I bought here were all simply 5 stars, as well as the support. I give this extension 5 stars as well.. Thank you very much TM! (Posted on 11/24/2011)
Service Design Quality - Very good product and fantastic support Review by leni
- I bought this product some weeks ago mainly for the helpdesk ticketing tool. There were some features not as flexible to operate and I provided some feedback to the team of TM. They were really appreciating the feedback and just recently implemented some nice additional features/changes in a new version. Now this tool is almost perfect for me and I will use it to let customers request remote support via Teamviewer. As a bonus you will get a Knowledge base module which I implemented this week in my shop (www.ipcam-shop.nl) and already decreased my volume of emails and again some issue with the language settings was fixed in 2 days! This is extension # 12 I use from TM and probably not the last one I have purchased. For the team of TM I can only say, keep up the good work! And thanks for taking your customers serious. (Posted on 8/31/2011)
Quality Service Design - greatly recommended Review by Highlander
- It's second big extension we bought from templates master team. And it's even greater then previous one! We had some problems with email gateways configuration but we got great support as usual. The most exciting thing is tightly integrated knowledge base. We were able to reduce number of support request by almost 30% just in 1 month.
Service Design Quality
Best regards (Posted on 8/19/2011)