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What is an email gateway?
Sep 17, 2015 by Peter D.

It is separate email with configured access via either pop3 or Imap protocol. Email Gateways allows you to set 2-way communication channel between user and support administrators. Helpmate will read customers messages from email gateway and assign them to appropriate tickets or create new one. You can create a few gateways and assign them to different departments or stores.

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