Helpmate installation instructions

Next steps

1. Navigate to System > Configuration > Templates-Master > Helpmate and enable extension for any store you need.
2. Configure Helpmate module according to your needs.
3. Navigate to Templates Master > Helpmate > Department and create your first support department.
4. Navigate to Templates Master > Helpmate > Email Gateways and configure email gateway that will be used to process tickets.
   PLEASE NOTICE THAT ALL EMAILS AT THIS ADDRESS WILL BE DELETED IN INITIAL E-MAIL PROCESSING.
   THIS EMAIL SHOULD NOT USED BY ANY OTHER EMAIL SOFTWARE.
5. That's all. Your clients can use Helpmate to submite their request and track resolution process.

That's all. Navigate to your store and check how your store looks.

If you have any problems with extension installation please contact us at templates-master.com/helpdesk and we will help you with extension installation for free

Common questions and ideas