In the current post of our case studies we are really excited to to tell story story of our client http://scalemodelshop.co.uk/.
I started Scale Model Shop in 2010 because I already had a established model forum which gave me a good customer base to get things off the ground. Working on it part time while also having a full time just I was able to give up my job at the end of 2012 to concentrate fully on my own site.
Can you tell us more about your business and ecommerce experience?
I first started the shop using cscart which was ok but I soon found it wasn’t for me, I was introduced to Magento by a SEO company and liked it from the start as it seemed feature rich out of the box.
Why you have chosen Magento?
Magento is not only feature rich but it is also resource hungry, and because of that I have thought about moving away from it, but with a bit of sever tweaking it does get better and I’ve yet to find another e-commence software that has so much going for it, in regards to add-ons and information found on the Internet to help if you get stuck.
There are dozens of companies on the market. Why did you decided to start working with Templates Master’s extensions and templates?
I found the support I have got to be good and reasonably priced add-ons, any problems I’ve had are fixed quickly.
What our products do you use?
What is your favorite product?
Firecheckout: It looks neat and tidy, works with other 3rd party addons I have installed and makes it easier for the customer to complete their sale.
Can you give advice to beginners in ecommerce?
Know your market and good communication with your customers is vital, I send out emails during different stages of the order keeping them informed at ever stage, it put’s your customer at ease.
What other extensions that are not available at Templates Master you would suggest to focus on?
As above, I used followup emails, these are automatically sent out to customers. Also follow up review emails, great way to get fresh content on your site, good for SEO.
Do you have any special offer for our clients?
If you have an interest in scale modelling and would like to try out my site use promo code TM13 for an extra 10% off your first order.
In case you are interested in posting your store about using our products then you can contact us at our contact form.